Privacy Policy
Last Updated: September 5, 2026
At RORLEN (“we”, “our”, or “us”), we operate https://rorlen.com, an online store offering pet supplies, accessories, and everyday essentials for pets. We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit https://rorlen.com, browse or purchase pet supplies and accessories, place an order, contact us, or interact with our website and services.
1. Information We Collect
The information we collect depends on how you interact with our website.
Personal Information
When you place an order, create an account, contact us, or subscribe to communications, we may collect:
- Name;
- Email address;
- Telephone number;
- Shipping and billing address;
- Country or region;
- Order details and purchase history;
- Customer service communications;
- Return, refund, or replacement information;
- Reviews, photos, or other content you submit.
Payment information is processed securely through third-party payment providers. We do not store your complete payment card number, CVV, or full payment credentials.
Automatically Collected Information
When you browse our website, we or our service providers may automatically collect:
- IP address;
- Browser and device information;
- Operating system;
- Pages and products viewed;
- Links clicked;
- Shopping cart activity;
- Cookie identifiers;
- Website performance information.
We use this information to operate our website, improve user experience, maintain security, and prevent fraud.
2. How We Use Your Information
We may use your information for the following purposes:
- Process and fulfill orders;
- Confirm payments and arrange shipping;
- Provide order updates and customer support;
- Handle returns, refunds, and replacements;
- Improve our pet products, website, shopping experience, and services;
- Detect fraud and protect website security;
- Send marketing communications where permitted by law.
You may unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us.
3. Payment Information
Payments are processed through trusted third-party payment providers.
Payment providers may process information including:
- Name;
- Billing information;
- Payment method details;
- Transaction information;
- Fraud prevention information.
RORLEN may receive limited payment-related information, such as payment confirmation, transaction reference, payment method type, and refund status.
We do not store complete payment card numbers or security codes.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality, analyze website activity, maintain security, and support marketing.
Necessary Cookies
- Shopping cart functions;
- Checkout processing;
- Customer account functions;
- Website security.
Analytics and Advertising Cookies
We may use analytics and advertising technologies to understand website usage, improve services, measure advertising performance, and provide more relevant content.
You may manage cookie preferences through your browser settings. Disabling cookies may affect certain website functions.
5. Third-Party Services
We may share personal information with trusted third-party service providers that help us operate our business, including:
- E-commerce platform providers;
- Website hosting providers;
- Payment processors;
- Shipping and logistics providers;
- Warehouses and fulfillment partners;
- Email and marketing providers;
- Analytics providers;
- Advertising platforms;
- Fraud prevention and security providers.
We only share information necessary for these providers to perform their authorized services. These providers are required to handle personal information according to applicable privacy and security requirements.
We may also disclose information when necessary to:
- Comply with applicable laws and regulations;
- Respond to lawful requests from authorities;
- Investigate fraud or security issues;
- Protect our customers, RORLEN, or other parties;
- Enforce our policies or legal rights.
6. Advertising and Analytics
We may use third-party analytics and advertising technologies to understand website activity and improve our marketing performance.
These technologies may collect information such as:
- Website interactions;
- Device and browser information;
- Cookie identifiers;
- Pages and products viewed;
- Shopping activity;
