Product Information Policy

Last Updated: September 5, 2026

This Product Information Policy explains the nature, characteristics, intended use, care requirements, safety considerations, and product variations of pet supplies and accessories sold through RORLEN at https://rorlen.com.

By purchasing from RORLEN, you acknowledge that you have reviewed the product description, dimensions, materials, included items, intended use, pet suitability, care instructions, and any safety information shown on the applicable product page before placing your order.

1. Nature of Our Products

RORLEN offers pet supplies and accessories designed to support everyday care, comfort, feeding, play, grooming, travel, training, and household use for pets.

Our product range may include:

Collars, harnesses, leashes, and walking accessories;
Pet beds, mats, blankets, and comfort accessories;
Bowls, feeders, water accessories, and feeding supplies;
Pet toys, enrichment products, and training accessories;
Grooming, cleaning, and hygiene products;
Carriers, travel accessories, and portable pet supplies;
Storage, waste-management, and everyday pet-care accessories.

Pet Suitability

Not every product is suitable for every pet. Suitability may depend on the pet’s species, breed, age, weight, size, activity level, chewing habits, temperament, and individual needs.

Customers should review all size charts, weight recommendations, usage instructions, and product warnings before use.

Where a product is designed only for certain animals or uses, this will be stated in the product description.

2. Product Descriptions and Included Items

We make reasonable efforts to ensure that product information is accurate, complete, and easy to understand.

Product pages may include:

Product name;
Recommended pet type or size;
Materials;
Overall dimensions;
Weight or capacity;
Color and finish;
Included components;
Care and cleaning instructions;
Assembly or fitting instructions;
Usage and safety guidance.

Product Claims and Descriptions

Terms such as “comfortable”, “durable”, “soft”, “lightweight”, “interactive”, “adjustable”, or similar descriptions refer to the intended design, materials, or general characteristics of the product.

Individual results and pet responses may vary. Such descriptions should not be interpreted as a guarantee that a product will be suitable for every pet or remain undamaged under all conditions.

Included Components

Customers should refer to the written product description to confirm exactly what is included with their purchase.

Pets, furniture, food, treats, storage containers, decorative props, clothing, and other accessories shown in product images are not included unless specifically stated.

Replacement parts, batteries, inserts, attachments, covers, or accessories are included only when confirmed in the product description.

3. Product Images, Colors and Measurements

Product Images

We make reasonable efforts to ensure product images accurately represent the appearance, proportions, features, and general use of our products.

However, images may be affected by:

Lighting conditions;
Photography angles;
Image editing and compression;
Screen settings;
Production variations;
The size or breed of pets shown for demonstration.

Colors and Textures

The color and texture of the actual product may vary slightly from what appears on screen.

Possible reasons include:

Different screen settings;
Lighting conditions;
Material characteristics;
Production batches;
Minor finishing differences.

Minor differences that do not materially affect normal product function are not considered defects.

Measurements and Size Selection

Product dimensions and size information are measured manually and provided as a practical reference.

Minor variations may occur due to:

Manual measurement;
Soft or flexible materials;
Adjustable straps or components;
Manufacturing tolerances;
Packaging and transportation.

For wearable pet products, customers should measure their pet carefully and compare the measurements with the size chart shown on the product page. Breed names or general weight ranges are only references and should not replace actual measurements.

4. Packaging, Transportation and Assembly

To protect products during transportation, some pet accessories may be folded, compressed, disassembled, secured with protective packaging, or packed separately from removable components.

Customers may need to unfold, reshape, assemble, fit, or adjust the product after unpacking.

Recommended Setup Steps

Remove the product carefully from the packaging.
Check that all listed components are present.
Inspect the product for visible shipping damage.
Follow any assembly, fitting, or adjustment instructions provided.
Confirm that straps, clips, fasteners, lids, or connections are secure before use.
Introduce the product to your pet under supervision where appropriate.

Please avoid forcing, overstretching, bending, or incorrectly assembling product components.

Normal compression, folding, or minor shape changes caused by transportation are not considered product damage where the product returns to normal condition after reasonable unpacking and setup.

5. Materials, Components and Product Variations

Materials

Our pet products may be made from materials such as fabric, polyester, nylon, cotton blends, rubber, silicone, plastic, stainless steel, metal hardware, foam, wood, or other materials depending on the product.

Customers should review the material information shown on each product page, particularly where a pet has known sensitivities or where a specific use requires a particular material.

Material composition, texture, flexibility, stitching, surface finish, and hardware appearance may vary slightly between production batches.

Small and Removable Components

Some products may include buckles, clips, bells, fasteners, zippers, removable covers, inserts, squeakers, cords, straps, or other components.

Small, loose, damaged, or detached components may present a chewing, choking, or swallowing risk and should be kept away from pets that may ingest them.

Discontinue use if a product becomes damaged or if any component becomes loose in a way that could create a safety risk.

6. Intended Use and Pet Supervision

Products should be used only for the purpose described on the applicable product page and in accordance with any supplied instructions.

Depending on the product, customers should consider:

The pet’s size, weight, age, and activity level;
Whether the product is designed for dogs, cats, or other specified pets;
Whether supervision is recommended during use;
Whether the product is suitable for chewing or interactive play;
Whether the product is designed for indoor, outdoor, travel, feeding, grooming, or walking use;
Any temperature, weight, or environmental limits stated on the product page.

No pet toy, leash, harness, bed, bowl, carrier, or accessory is indestructible. Regularly inspect products for wear and replace them when they are no longer safe or suitable for continued use.

7. Care and Cleaning

Care requirements vary by product and material. Customers should follow any care instructions shown on the product page, packaging, or care label.

Recommended Cleaning

Where appropriate for the material:

Use a soft damp cloth for routine surface cleaning.
Use mild soap or pet-safe cleaning products where permitted.
Allow cleaned products to dry completely before reuse.
Wash removable fabric covers according to the care label.
Clean food and water accessories regularly.
Inspect seams, buckles, clips, and fasteners during cleaning.

Cleaning Methods to Avoid

Unless the product instructions specifically permit them, please avoid using:

Bleach or harsh chemicals;
Abrasive cleaners;
Strong solvents;
High-pressure water;
Excessive heat;
Cleaning methods that may damage coatings, fabrics, adhesives, foam, electronics, or hardware.

Before using any cleaning product, review the applicable care instructions and test it on a small hidden area where appropriate.

8. Product Safety

RORLEN products are intended for pet-care and pet-accessory use as described on each product page.

Unless specifically stated otherwise, our products should not be treated as:

Veterinary or medical devices;
A substitute for professional veterinary advice or treatment;
Indestructible products;
Suitable for unsupervised use in every situation;
Suitable for every species, breed, age, or size of pet.

General Safety

For safe use, customers should:

Choose the correct size and product type for the pet;
Supervise pets when using toys or products that may be chewed;
Check clips, straps, buckles, seams, fasteners, and other components before use;
Keep packaging materials away from pets and children;
Remove damaged products from use promptly;
Follow any product-specific warnings and instructions.

Chewing, Swallowing and Wear

Pets may chew, scratch, bite, pull, or otherwise damage products during normal use.

Do not allow pets to continue using a product if pieces are breaking off, stuffing or internal materials are exposed, sharp edges have developed, or any part could be swallowed.

If you believe your pet has swallowed part of a product or is experiencing an adverse reaction, seek appropriate veterinary assistance.

9. Product Availability and Listing Information

All products are subject to availability.

We may update:

Product specifications;
Materials;
Packaging;
Minor design details;
Size or color options;
Product availability.

We make reasonable efforts to ensure that product prices, images, descriptions, measurements, specifications, and information are accurate.

If an obvious error occurs, we may correct the information, contact the customer, cancel the affected item, or provide a refund where appropriate.

10. Product Complaints and Contact

For questions about product details, materials, dimensions, sizing, care, pet suitability, or intended use, customers are welcome to contact us before purchasing.

For damaged, defective, incomplete, or incorrect products, please contact:

Email:
support@rorlen.com

Please include:

Order number;
Product name;
Description of the issue;
Photos or videos;
Packaging photos where relevant.

Product complaints will be handled according to our Refund & Return Policy and applicable consumer protection laws.

11. Consumer Rights

Nothing in this Product Information Policy excludes or limits any consumer rights or remedies that cannot legally be excluded or limited.

Contact Us

If you have any questions about our pet supplies or accessories, please contact us:

Email:
support@rorlen.com

Website:
https://rorlen.com